Privacy Policy

Who we are

MOXENA is operated by [Company Legal Name], [Registered Address] ("we", "us"). We act as the data user (controller) for account data and as a processor for business records you store in your workspace.

Data we collect

Account data: name, email address, password hash and authentication identifiers.

Business data you enter: sales entries, stores, channels, products, costs, expenses, notes and imported CSV files.

Information you submit to AI tools: business descriptions, website URLs and competitor names.

Billing data: plan, subscription status and payment references. Card details are handled by our payment provider and never stored by us.

Technical data: anonymous page analytics without cookies, error reports and security logs.

How we use data

To provide the service, perform financial calculations, generate reports you request, process payments, secure accounts, provide support and meet legal obligations. We do not sell personal data.

Third-party AI services

When you use an AI tool, the relevant inputs and workspace data are sent to AI model providers to generate the output. These providers process the data on our behalf. AI outputs are stored in your workspace so you can review them later.

Storage and retention

Data is stored with our infrastructure providers using encryption in transit and at rest. We retain your data while your account is active. When you delete your account, workspace data is deleted within [30] days except where retention is legally required (for example billing records).

Your rights

Subject to the Personal Data Protection Act 2010 (Malaysia) and, where applicable, the GDPR and UK GDPR, you may request access to, correction of, or deletion of your personal data, withdraw consent, and object to certain processing. Contact [privacy@yourdomain.com].

International transfers

Data may be processed outside Malaysia. Where it is, we rely on appropriate safeguards required by applicable law.